Vivid Adapt 1st Level support brings back control and access to all IT tools required and used by your organisation’s users. Our Support is built on technical expertise and delivered with service excellence. We understand that when you call us your business is hurting and you need the right fix to get it working again. This is why Vivid Adapt dedicate a named team of engineers to your business and compensate them to resolve your issues and fix your problems.
Our 1st Level Support service will resolve your day -to-day issues to get you back working quickly and let your technical team focus on the higher value tasks to drive the business and manage change.
Vivid Adapt's 1st Level Support Includes
The Vivid Adapt 1st Level Support Service adds extra resource to your IT team and provides additional tooling and processes that ensure your users remain productive and their technology protected and available. Our goal is to ensure maximum performance and 100% end-user satisfaction. Our service is tailored to your needs and designed to work with your team, systems and technologies.
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Why use Vivid Adapt 1st Level Support?
We make your business work smoothly, effectively and securely. We admit that it is not easy to keep the balance, but at Vivid Adapt, we are a type of different managed service provider. We understand that supporting your business isn’t just about the ‘technical’. It takes a combination of management consultancy, appropriate level of service maturity and technical excellence to get it right.
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