Infrastructure Support

Extend Your Expertise with Vivid Adapt

  • ITIL Service Managament Framework
  • Regular Reports on Performance and Trends
  • Regular GAP Analysis
  • Plan avaliable for Unlimited Calls, Tickets and Requests

As your business changes, the demands on your IT environment changes as well. Therefore, keeping your systems operational, available and secure is an increasingly difficult job. Vivid Adapt delivers a blend of technical expertise and service excellence to create a proactive wrap around your IT that goes beyond responding to issues and enables your business to perform effectively whilst managing costs and minimising risks.  

Vivid Adapt dovetails into your business and provides the resource you need to manage your IT from a full managed service to accessing highly qualified 3rd line engineers when you need them. 

Vivid Adapt Services

3rd Level Support

Vivid Adapt’s 3rd Level Support provides direct access to our qualified technical experts, ensuring most efficient troubleshooting possible.                                                              

Managed IT Support

Vivid Adapt’s IT support upgrades our 3rd Level Support solution by providing Proactive Management of your IT infrastructure, keeping your team working productively and securerly.

Managed IT Services

Vivid Adapt manages your entire IT infrastructure providing business-centric aproach to allign IT services to your organisational needs and agility.

Vivid Adapt adds the resources you need to support your business - question icon means optional

Service 3rd Level Support Managed IT Support Managed IT Service
24/7 Service Desk
Remote Monitoring
Proactive Management
Vendor Management
Unlimited calls, cases & requests
IT Assets Inventory
Patch Management
On-Site Troubleshooting
On-site Engineer
Incident Management
Problem Management
Technical Account Management
Service Delivery Management
Solutions Architecture
Enterprise Architecture
IT Services Portfolio Management
Monthly reports
Annual IT Intelligence Report

Ready to take the next step?