3rd Level Support

Our 3rd Level engineering team is focussed on resolving complex infrastructure issues that go beyond the ‘day-to-day’ problems and need a deeper level of technical understanding and expertise to resolve.

Working alongside your technical team we take full ownership of the technical issues, escalate to vendors, and provide a root cause analysis for all issues we fix. 

Our 3rd Level Support service allows you to engage with highly experienced and vendor certified technical team when needed and enable you to focus on the higher value tasks to drive the business and manage change. 

Vivid Adapt's 3rd Level Support Benefits

Reactive or Proactive Management

Always on hand to support you when you need us.

24/7 Support Desk

95% of resolutions are solved within the call time or an hour.

Monthly Report

Track Vivid Adapt performance and value to your business needs.

Fixed Price

Our fixed price Unlimited Cases plan, ensures your company can efficiently forecast IT expenses.

Unlimited Cases & Requests

Ready to meet any demands and escalate incidents functionally to the right set of qualified engineers.

Vivid Adapt is trusted by

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